FAQs
Frequently Asked Questions (FAQs)
We’re here to help! Find answers to our most common questions below.
1. How long does shipping take?
We offer free standard shipping on all orders. Delivery usually takes 5–8 business days within the United States.
2. Do you offer free shipping?
Yes! We provide free shipping on every order — no minimum purchase required.
3. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number. If you’d like an update at any time, just email us at nodhavenshop@gmail.com or call us at +1 (208) 123-9876 with your order number.
4. What is your return policy?
We accept returns within 30 days of delivery. Return shipping is free, and there are no restocking fees. We do not accept returns on final sale items. Please make sure items are unused and in their original condition and packaging.
5. How do I request a return?
Email us at nodhavenshop@gmail.com or call us at +1 (208) 123-9876 with your order number and reason for return. We’ll provide you with a prepaid shipping label and return instructions.
6. When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund to your original payment method within 5–10 business days.
7. Can I change or cancel my order?
We process orders quickly, but if you need to make a change or cancel, please contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
8. Do you ship internationally?
Currently, we only ship within the United States.
9. How do I contact you?
You can reach us anytime:
📧 Email: nodhavenshop@gmail.com
📞 Phone: +1 (208) 123-9876
🏢 Address: 1030 Atlantic Ave, Brooklyn, New York 11238, United States
If you don’t see your question here, feel free to reach out — we’re always happy to help!